Refunds & Guarantee Policy

Last updated: 26 July 2026

At Picocade, we sell 100% digital downloadable products (Lightroom Presets and Preset Packs in .xmp and .zip formats). Because digital items are non-tangible and delivered instantly to your account library upon purchase, our refund policy is designed to be clear, transparent, and fair.

📦 100% Digital Products — No Physical Shipping

All Picocade items are instant digital files. No physical boxes, discs, or printed goods are shipped. Your download access is unlocked in your account library immediately after secure checkout.

General Refund Policy for Digital Downloads

Due to the digital, non-returnable nature of downloadable preset files once saved to a user's device, all sales are generally final once a preset pack has been downloaded. However, we stand behind the technical quality of our presets and provide guaranteed refunds under the specific circumstances outlined below.

Eligible Refund & Guarantee Exceptions

You are fully eligible for a 100% full refund or replacement in any of the following scenarios:

1. Corrupted or Defective Preset Files

If a downloaded preset file is broken, corrupted, or unimportable into official Adobe Lightroom software, and our support team is unable to provide working replacement files within 5 to 7 business days, you will receive a 100% full refund or instant store exchange.

2. Accidental Duplicate Purchases

If you accidentally purchase the exact same preset pack twice on the same account, contact us within 14 days and we will issue a 100% full refund for the duplicate transaction.

3. Un-downloaded Orders Placed by Mistake

If you placed an order by mistake and have not downloaded any files or generated download links from your account library, you may request a 100% full refund within 7 days of purchase.

Non-Refundable Circumstances

Change of mind after downloading: Refunds cannot be granted if files have already been downloaded and you simply decide you prefer a different color style. (Please test our real before/after sliders on product pages before buying!).
Using unofficial or cracked Lightroom APKs: Errors caused by third-party modded apps are non-refundable (see our Learn Guide on using official Adobe Lightroom).

Bundle Discounts & Promotional Code Rules

Picocade offers tiered volume savings on preset packs using promotional codes (SAVE10 for 10% OFF 2+ packs with max cap $2 USD / ₹100 INR off, SAVE20 for 20% OFF 3-4 packs with max cap $3 USD / ₹200 INR off, and SAVE30 for 30% OFF 5+ packs with max cap $5 USD / ₹300 INR off). Please note the following rules regarding promotional discounts and refunds:

Applying Codes at Checkout: Promotional codes must be entered in your Bag during checkout. Discounts calculate automatically when minimum pack counts are met.
Forgotten Promo Codes: If checkout is completed without applying a promotional code, retroactive partial refunds for missed discounts cannot be granted after purchase. Please verify your total order price before confirming payment.
Partial Refunds & Tier Recalculations: If a multi-item bundle order purchased with a discount (e.g., 5+ packs with SAVE30) receives an approved partial refund, any remaining preset packs retained in your account will be re-evaluated against standard volume discount tiers (10% for 2 items, 20% for 3 items, 30% for 5+ items).

How to Request a Refund

To request a refund or technical replacement, please reach out to our support team:

Submit a request via our Contact Support Form
Or email us directly at help@picocade.com

Approved refunds are processed back to your original payment method (Razorpay, Credit/Debit Card, UPI, or Netbanking) within 5 to 7 business days. The refund is issued in the same currency you were charged. Once we approve and submit a refund, the time it takes to appear depends on your bank or card issuer.

This policy is governed by the laws of India and forms part of our Terms of Service. Nothing here limits any right you have under consumer law that cannot be excluded by agreement.

General Refund Policy for Digital Downloads

Eligible Refund & Guarantee Exceptions

You are fully eligible for a 100% full refund or replacement in any of the following scenarios:

1. Corrupted or Defective Preset Files

2. Accidental Duplicate Purchases

If you accidentally purchase the exact same preset pack twice on the same account, contact us within 14 days and we will issue a 100% full refund for the duplicate transaction.

3. Un-downloaded Orders Placed by Mistake

If you placed an order by mistake and have not downloaded any files or generated download links from your account library, you may request a 100% full refund within 7 days of purchase.

Non-Refundable Circumstances

Change of mind after downloading: Refunds cannot be granted if files have already been downloaded and you simply decide you prefer a different color style. (Please test our real before/after sliders on product pages before buying!).

Using unofficial or cracked Lightroom APKs: Errors caused by third-party modded apps are non-refundable (see our Learn Guide on using official Adobe Lightroom).

Bundle Discounts & Promotional Code Rules

Applying Codes at Checkout: Promotional codes must be entered in your Bag during checkout. Discounts calculate automatically when minimum pack counts are met.

Forgotten Promo Codes: If checkout is completed without applying a promotional code, retroactive partial refunds for missed discounts cannot be granted after purchase. Please verify your total order price before confirming payment.

Partial Refunds & Tier Recalculations: If a multi-item bundle order purchased with a discount (e.g., 5+ packs with SAVE30) receives an approved partial refund, any remaining preset packs retained in your account will be re-evaluated against standard volume discount tiers (10% for 2 items, 20% for 3 items, 30% for 5+ items).

How to Request a Refund

To request a refund or technical replacement, please reach out to our support team:

This policy is governed by the laws of India and forms part of our Terms of Service. Nothing here limits any right you have under consumer law that cannot be excluded by agreement.